The Call Centre Support NQF Level 4 qualification equips learners with the knowledge and practical skills to deliver exceptional customer service and support within a professional call centre environment.
This SETA-accredited programme develops competence in communication, problem-solving, data handling, quality assurance, and workplace ethics while enhancing confidence in customer interaction and operational efficiency.
Successful completion leads to a National Certificate in Contact Centre Support (SAQA ID 93618, 132 credits) at NQF Level 4, accredited by the relevant SETA.
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